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BQE Software Inc., Privacy Policy

Our privacy policy covers the collection and use of personal information that may be collected by BQE anytime you interact with BQE, such as when you visit our website, when you purchase BQE products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at BQE, and we go to great lengths to protect it.

Why we collect personal information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want BQE to keep you up to date with BQE news, software updates and the latest information on products and services go to http://www.bqe.com/optout and update your contact preferences.

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the BQE products you own, such as their registration numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

If you use a bulletin board or chat room on a BQE website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. BQE is not responsible for the personally identifiable information you choose to submit in these forums.

When we disclose your information

BQE takes your privacy very seriously. Be assured that BQE does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the BQE group globally who will safeguard it in accordance with BQE’s privacy policy. There are also times when it may be advantageous for BQE to make certain personal information about you available to companies that BQE has a strategic relationship with or that perform work for BQE to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with BQE’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the BQE website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

BQE takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The BQE Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the BQE Online Store you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer.

Integrity of your personal information

BQE has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to correct the personal information you have provided.

Cookies and other technologies

As is standard practice on many corporate websites, BQE’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. BQE will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the BQE website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers.

Our companywide commitment to your privacy

As we said, BQE takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to BQE employees and strictly enforce privacy safeguards within the company.

BQE abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. You’ll find more information about the U.S. Department of Commerce Safe Harbor Program.

BQE’s website has links to the sites of other companies. BQE is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about BQE’s Customer Privacy Policy or data processing, please use Privacy to contact us. The BQE Data Controller will respond to your inquiry within 30 days.

If you do not want BQE to keep you up to date with BQE news, software updates and the latest information on products and services go to http://www.bqe.com/optout and update your contact preferences.

BQE may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.